Karen is the Deputy Chief of Government Communications (Development) and concurrently Senior Director (Transformation). As Deputy Chief of Government Communications (Development), she spearheads the building of new capabilities among all Government Communications officers. In her concurrent role as SD(Transformation), she is also responsible for overseeing the development of the Government Communications Transformation Roadmap effort and the strategies of the Information Planning Office.
Prior to her current appointment, Karen headed the Public Communications Division which planned and executed the Whole-of-Government public communications initiatives, including data driven communications, content production and national marketing.
Karen also has vast experience as in Ministry of Health for ten years as Director of Corporate Communications and Press Secretary to the Minister of Health. She has also been previously involved in managing mass communications during the SARS epidemic in 2003 and the influenza A (H1N1) pandemic in 2009.